Winnebago County Sheriff

EMERGENCY Dial 9-1-1 | Non-Emergency outside the City of Rockford 815-282-2600 | Non-Emergency inside the City of Rockford 815-966-2900

Commissary & Phone

Inmate Funds

The jail maintains a commissary system to provide detainees with approved items that are not supplied by the jail. Funds for the purchase of these items may be added to an inmate's account in the following ways:


  1.  Cobra Lobby Cashier - located in the lobby of the Winnebago County Justice Center. Cash, debit card, or credit card accepted; coins and $1.00 bills are not accepted. Kiosks do not give change. Fees listed below. For issues with Cobra Lobby Cashier contact Trinity Services Group, Inc. at 608-221-7651.

    kiosk change

    *More Information

  2. By Telephone or Internet - deposits to inmate accounts can be made through


    Smart Deposit - or 1-866-394-0490


    My Care Pack -

    My Care Pack can be used to order select food care packages for an inmate or to add money to an inmate's commissary account. NOTE: is the ONLY care package company authorized by the Winnebago County Jail. NO care packages from any other company will be accepted.


 smartdepositinfo page 23

Click on image to view entire brochure

Mimimum Deposit = $25.00 - Maximum Deposit = $100
Maximum transaction amount per week = $200
Maximum of 5 transactions per week 

Revised Fee Structure as of 12/12/16
Amount Deposited Internet Phone Credit/Debit or Cash at Kiosk
$0.01 - $19.99 $2.95 $3.95 $4.00
$20.00 - $99.99 $5.95 $6.95 $4.00
$100.00 - $199.99 $7.95 $8.95 $4.00
$200.00 - $300.00 $9.95 $10.95 $4.00

To deposit funds for inmate calls see the Phone Calls section below.

ATTENTION: Once funds are placed on an inmate's account they become the property of that inmate.

Questions or problems with the Cobra Lobby Cashier should be directed to Swanson's at 1-608-221-7651. 

Inmate Costs

Persons lodged in the Winnebago County Jail are expected to pay for services while incarcerated. These charges include:

Medical Visit

  •    Nurse - $5.00
  •    Nurse Practitioner - $10.00
  •    Doctor - $10.00

Dental Visit       $10.00

If an inmate does not have money on the books for medical or dental services, it can be taken from their commissary account when a deposit is made or the balance owed can be collected upon their next incarceration. No inmate is refused medical or dental services for an inability to pay, but inmates pay, if able, prior to receiving commissary items.


  • Men - $10.00
  • Women - $15.00
  • Line - $7.00
  • Shave - $3.00

Commissary Items

View the Commissary List  for items and prices available for purchase. PRICES AND AVAILABILITY ARE NOT GUARANTEED AND MAY BE CHANGED AT ANY TIME.

Phone Calls 


Refund Inquiry Link

 The Global Tel Link customer service number is 1-877-650-4249. 




 Inmate calls are now a flat rate of $.55 per minute.  Collect calls are subject to additional fees. Calls are limited to 15 minutes per connection.



Contact Information:

General Hours of Operation
Monday - Friday: 24 Hours
Saturday - Sunday: 24 Hours
Holidays: 24 Hours

Toll Free
1-888-Pay-4-FAM (1-888-729-4326)


World Wide Web

Mailing Address
Friends & Family Prepaid Collect Service
10833 Valley View Street - Suite 150
Cypress, California 90630


To Block Inmate Calls

Inmate calls can be blocked by pressing option "5" on the incoming call, or by calling Legacy Inmate toll free at 1-888-729-4326 to speak to a customer service representative. 













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Winnebago County Sheriff's Office | 650 W. State St. | Rockford, IL 61102-2201 | 815-319-6000
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